We want all our customers to be happy.
We want you to be delighted with the quality of the products you receive from Ear Stretcher Shop
However, if you wish to return items, you are required do so within 14 working days of original delivery date. Goods must be in a re-saleable condition for a refund of the value of the goods or an exchange. Authorised Refunds are normally processed within 1-2 working days of receiving the refunded product(s).
We will not refund return postage costs unless goods are have a manufacturing fault or defect, or a previous agreement has been made. We will refund, your original cost value of the product, assuming goods are in a new / re-saleable condition.
It will be your responsibility to return all items, unless there is a manufacturing fault or defect on the goods. We recommend you use recorded delivery, as proof of posting is not proof of our receipt.
Exchange of Goods
You may have purchased the wrong type of product, if so, please follow the returns policy and we will exchange your items and calculate any extra payment required or refund due. Collection / re-delivery costs may apply.
In the unusual event that you receive goods which may be faulty please let us know within 14 days of receipt of your order.
If you believe your goods have a manufacturing defect (not applicable to any colour variance or shade difference) or have been damaged in transit please contact customer services.
All goods returned as faulty, will be inspected for a manufacturing defect. If deemed faulty, a full refund or exchange will be given.
A warranty of one year against any manufacturing defect, is offered.
Unless the goods are faulty or sent in error you are responsible for the cost of returning the goods to us. We recommend you use recorded delivery and obtain insurance, as proof of posting is not proof of receipt.
Your Statutory Rights
Our guarantees are provided in addition to your statutory rights as a consumer.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.